Filing & Forms

TurboTax W-2 Import Not Working

When W-2 import won't work in TurboTax, it's usually because the EIN or import code is off, your employer's payroll provider isn't supported, or the data isn't ready yet. Verifying the details or entering the W-2 by hand resolves it.

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Symptoms

•TurboTax can't find or import your W-2.
•The import returns an error or no results.
•Imported figures look wrong or incomplete.

What causes it

▸A typo in the employer's EIN or the box d control number.
▸Your employer or payroll provider doesn't support TurboTax import.
▸The W-2 data hasn't been posted by your employer's provider yet.
▸A temporary connection issue with the import service.

How to fix it

1Verify the EIN and control number

Locate the EIN in box b and the control number in box d of your W-2.
Enter both exactly as printed when prompted for import.
Re-try the import after correcting any typos.

2Confirm your employer supports import

Not every employer's payroll provider participates in W-2 import.
If yours doesn't, import simply won't be available.
In that case, plan to enter the W-2 manually.

3Enter the W-2 manually

Choose the option to type in your W-2 instead of importing.
Carefully copy each box from your paper or PDF W-2 into TurboTax.
Double-check the wage and withholding numbers before continuing.

Still stuck?

If W-2 import keeps failing and you're not sure whether your employer supports it, manual entry is always a reliable fallback. Official TurboTax support at ttlc.intuit.com can confirm import availability for your provider, and you can ask here for tips on entering a W-2 by hand without mistakes.

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Frequently asked questions

Why won't my W-2 import?＋

Common reasons are a typo in the EIN or control number, an employer whose provider doesn't support import, or W-2 data that hasn't been posted yet. Manual entry always works as a backup.

Is manual entry just as accurate as import?＋

Yes, as long as you copy the boxes carefully. Many filers enter their W-2 by hand every year without any issues.

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